Customers can access account information 24 hours a day, 7 days a week, without picking up the phone or sending an email.
Why Choose Acumatica for Retail & eCommerce?
Acumatica Retail Edition is a cloud-based ERP platform that can help retailers manage their business operations. It can help with inventory management, order fulfilment, and customer support.
Benefits
Omnichannel Capabilities
Sell in-store, online, and through marketplaces
Inventory Management
Optimize inventory with real-time visibility and replenishment tools
Order fulfillment
Streamline order fulfillment with barcode scanning and automated workflows
Customer Experience
Improve customer satisfaction with automated shipping and receiving workflows
Financial Insights
Get real-time financial insights
Sales and promotions
Offer innovative pricing and promotions
Warehouse Operations
Increase warehouse operations efficiency with wave and batch picking
Inventory Levels
Avoid overselling by keeping inventory levels updated in real-time
Retail and eCommerce Include:
Acumatica’s native integrations with Amazon, BigCommerce, and Shopify enable you to connect your eCommerce storefront with Acumatica’s financials, inventory, product information, and fulfillment—in real time.
- Real-time, bi-directional data flow
- Automated product information sync
- Simplified promotions and discounts
- Support for B2C, B2B, and D2C sales
Rapidly respond to customer requests, streamline the customer journey, and improve the overall customer experience with Acumatica’s CRM software.
Capture all marketing, sales, billing, finance, and customer data in one solution, right at your fingertips. Manage multiple employees on approval maps and gain visibility into case durations from initial response to case closure.
- Get a 360° view of the entire business
- Provide a Customer Portal for self-service
- Rapidly respond to customers from anywhere, on any device
- Seamlessly integrate CRM software with Outlook, Salesforce, and more
- Track performance and spend on one screen
- Leverage AI and ML to capture customer data and validate addresses
- Eliminate manual processes and human error
Acumatica’s Inventory Software helps you simplify inventory processes with flexible item management, quality traceability, and robust replenishment to balance supply and demand.
- Robust kitting and disassembly
- Streamlined item management with matrix items using attributes
- Powerful replenishment for automated orders
- Quality traceability with lot and serial control
- Flexible locations by warehouse, aisle, rack, shelf, and bin
Leverage the Acumatica solution to deliver even greater value to those you serve by offering new ways for them to access information and perform key activities anytime.
“Always On”
Online Payments
Deliver payment flexibility by enabling customers to submit payments anywhere, anytime. Customers can view invoices, make payments, and store credit cards on the Acumatica Portal.
Document Sharing
Provide a secure location to share marketing material, educational material, company policies and FAQs with customers.
Customer Account Inquiry
Give customers the ability to see all historical documents, balances, due dates, payments received, and amounts due. Customers can also update address, contact, and user access details.
Online Ordering
Business partners and resellers can view inventory and place orders themselves—speeding up the ordering process and freeing your sales team to focus on other activities.
Order processing software from Acumatica lets you centrally manage sales activities, such as quote entry, order fulfillment, shipment creation, pricing, discounting, and stock status inquiries.
Integrated Workflow
Automate order processing and eliminate unnecessary steps with configurable workflows by order type. Configure order status, status changes, actions, notifications, and alerts to automatically trigger during order processing, even allowing users to process an order in one click. Automatically check for unique customer order numbers and manage duplicates.
Boost Sales
Harness the power of artificial intelligence with machine learning to boost sales with powerful item substitution, cross-sell, and up-sell suggestions.
Flexible Discounts and Promotions
Manage complex pricing by warehouse, unit of measure, and other criteria. Establish flexible customer and vendor discount policies and discount rules based on quantity, volume, item or group of items, and other criteria.
Cross-Company Transactions
Streamline cross-company buy-sell transactions by automatically creating a sales order in one company from a purchase order in another company. Cross-company transactions generate the purchase receipt in the buying company from the shipment in the selling entity and create the sales invoice in the selling company when the bill is created in the buying company.
Take advantage of real-time insights, quick month-end closing, continuous compliance, and so much more.
- Automated processes via artificial intelligence with machine learning
- Out-of-the-box and personalized reports
- Mobile access
- Unlimited users
- International capabilities
- Included in all Acumatica product editions
Gain greater insights into your organization and accelerate decision making with reporting tools that deliver customized views of your business through personalized dashboards, so you can analyze trends in real time.
- Single version of the truth
- Multi-dimensional reporting
- Security by role
- Custom reports and personalized dashboards
- Multiple display options
Deliver key data from multiple data sources and provide actionable insights about the enterprise.
Automatically aggregate data from different sources
Combine data from Excel files and applications such as Salesforce and Marketo with Acumatica data to leverage a complete view of your business.
Analyze data and create a visual with Power BI*
Select the best format for the data and the situation: Data table, pie chart, bar graph, traffic light, fuel gauge, and more. Switch display type and data selections to explore the intelligence buried in the data.
*Power BI is product of 
Role-based security
Display only the information necessary for each user. Sensitive information can be reserved only for those with appropriate access rights.
Drill down with natural language querying
Ask a question in plain language. “Which region had the most revenue?” or “Which products performed best by region?”
Streamline warehouse operations and transactions to reduce errors, automate processes, and increase productivity
- Reduce errors
- Increase customer satisfaction
- Automate data capture
- Simplify tracking
- Prioritized, directed picking
Hover and click to read the full story and case study
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FREE Demo
Is your business evolving past excel, or is your current ERP provider just not living up to its promise. Acumatica is for you. APPSolve’s Acumatica certified consultants will be able to assist you in your digital transformation journey.
Contact Us
- +27 (82) 901 6688
- demo@appsolve.co.za
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12 Northumberland Street
Midstream Estate Centurion
